Email Response time during holidays: time 48-72 hours
Black Friday, Cyber Monday and any other storewide sales are FINAL SALE
Return Address: (only defects and incorrect items can be returned back, no size/color exchanges due to covid).
PO Box 3842, CHATSWORTH, CA 91313.
Important: We do not currently offer express shipping, and the post office may be experiencing delays and slower shipping times due to COVID.
Refunds: No refunds or cancelations are issued. This is clearly stated at checkout before paying. Store Credit Only. Please be advised, any items returned with stains or damages will be sent back to you. No credit or refund will be issued.
DEFECTIVE ITEMS: If you received a damaged/defective item, you must contact us within 48 hours of receiving that item. We will issue you a prepaid return label for you to mail back the defective item. Store credit and/or a replacement will be issued.
The following items are all FINAL SALE
-SALE or clearance items
-sets that include face masks
-Slides/Slippers, any Footwear
Processing time for Returns is 5-7 business days.
Exchanges: Any exchanges will be issued an e-gift card code which can be entered at checkout to be applied towards the desired exchange. Please note, we are not responsible for return shipping.
What is the window for exchange? Exchanges have a 7 day window from the date you received your item. The date you received your item is the day the tracking number shows as Delivered to your residence. Any items sent back to us after the 7 day window will be sent back to you.
Will I receive a prepaid shipping label? We do not provide shipping labels for returns or exchanges, unless you received a wrong/damaged item as per our fault.
How should I ship my item? When returning an item, we recommend using USPS Flat Rate Shipping or First Class Package as it is the most affordable shipping option and comes with a tracking number.
Is there anything I should include in the return? Please include the name used when placing the order, as well as the order number.
Who do I contact regarding my order? All order inquiries should be made to: email@example.com. Please do not DM or leave comments on the Instagram Page.
Direct Messages will have a slower response rate due to high volume of DMs, it is easy for your DM to get lost and buried below all other messages.
How soon will I get a response? Email response time is 24-48 hours. (this excludes weekends).
I received the wrong item and need to send it back, am I still responsible for return shipping? We will provide you with a prepaid shipping label via email. All you have to do is drop off the incorrect item at your local post office. Once scanned by the post office, we will send out the correct item.
How long will it take to receive my order? Once shipped most domestic orders take anywhere from 3-5 business days to arrive depending on the efficiency of your local postal service. Please allow a 5 business days processing time added to each order before it is shipped out. Please note we do not ship on weekends.
My package shows Delivered but it is nowhere to be found. What now? Please note, we are not responsible for any lost or stolen packages! If you believe your package may have been lost or stolen, please contact your local post office for further investigation. You can also file a missing package claim with the USPS. Visit their website for more information.