BLACK FRIDAY,CYBER MONDAY, SITEWIDE SALES, APP SALES AND PROMOTIONAL SALES (INCLUDING BUT NOT LIMITED TO $5, $7, $12, $15 ITEMS ) ARE FINAL SALE. NO EXCEPTIONS
- We do not process refunds back to the original form of payment. Store Credit Only. We cannot cancel orders once they are placed. For cancelation inquiries, we may edit your order or store credit will be issued for a future purchase.
- You have 7 days from the date of delivery to submit a return request via our portal. If your request is approved, you will receive an email with additional return details. You have an additional 7 days from when you receive your approved email to drop off your return at your preferred carrier. Please scroll down to see if your item is eligible for return.
- We kindly emphasize that all items remain in original sell-able, unworn, undamaged, and unaltered condition. This includes no odor, stains, alterations, pet hair or visible damage. Please take a careful look at your items before returning. If your return does not pass these guidelines, it is subject to a 50% partial store credit based on the items value. White/cream/champagne/ivory items are easily susceptible to stains so please take an extra look at these pieces.
The following items are all FINAL SALE and Ineligible for return/store credit
-SALE or clearance items
-Sets that include undergarments
-Sets that include face masks
-Slides/Slippers, any Footwear
Click here to access the Returns Portal
- If the return is sent back past the 7-day return policy, ineligible, or unapproved the return will be sent back to you and no credit will be issued.
- Processing time for returns is 1-3 business days from the 'return received' email notification.
DEFECTIVE ITEMS: If you received a damaged/defective item, you must contact us within 48 hours of delivery along with an image of the damage. We will instruct you on how to mail back the defective item. Store credit and/or a replacement will be issued.
✨ Shipping Tips ✨
Shipping can be confusing but we are here to help every step of the way! You can follow these tips for an easy and seamless return experience. You can also email or chat with us if you have any questions.
1. Try to use United States Postal Service (USPS).
- We have found USPS to have the easiest and cheapest shipping fees. You can also use their online website Click-N-Ship to purchase labels and to schedule a drop-off or pickup. Fares vary due to weight. Anything over 16 ounces (1 pound) will be considered Priority Mail.
First Class: $4-$10
Priority Mail: $10-$16
You can also visit your local post office and they can assist you with your shipment.
2. Save your original shipping bag or reuse any other shipping bag
- As long as your return item(s) are/is securely taped and packaged within a shipping bag, the shipping carrier will be able to accept it. Make sure to remove any preexisting labels to avoid shipping errors.
3. Try not to use boxes unless physically needed.
- Shipments with boxes usually require the most expensive shipping fare so avoid paying unnecessary fees. Try to reuse the shipping bag your package arrived.
4. We can provide you a prepaid label.
- Although we do not provide free return labels, we are happy to provide you a return label at a cheaper rate. You can email us at email@example.com requesting a quote for the items you wish to return. Once the cost is paid, we will email you a prepaid label which you can print and attach to your package.
5. We are not responsible for lost package returns
- Return items are property of the customer so we are not responsible for return packages that are lost, missing, or damaged by the shipping carrier. For extra protection, we recommend upgrading your shipping service to one that contains package protection that covers lost/missing situation. We also strongly recommend saving your receipt to keep watch on the tracking status.
Exchanges: We do not offer exchanges. You may return eligible items, in accordance with our return policy, and use the issued store credit to repurchase any available items on our site.
Will I receive a prepaid shipping label? We do not provide shipping labels for returns at the moment. Shipping cost must be covered by the customer.
Is there anything I should include in the return? Please include the original packing slip that was shipped with the order. You may also provide us with your full name and the order number on a piece of paper.
Who do I contact regarding my order? All order inquiries should be made to; firstname.lastname@example.org. Please do not DM or leave comments on the Instagram Page.
Direct Messages will have a slower response rate due to high volume of DMs. This is not the best form of communication as it is easy for your DM to get lost below all other messages.
How soon will I get a response? Email response time is up to 72 hours.
This excludes weekends and holidays.
I received the wrong item and need to send it back, am I still responsible for return shipping? Incorrect items must be reported to email@example.com within 48 hours of delivery. We will instruct you on how to mail back the incorrect item and the next step.